Contact

Last updated September 29, 2026Write to support@getgas.io. A person reads every message.

To help us answer quickly, include

  • The order number, or the invoice link.
  • The transaction hash, if you paid on-chain.
  • The TRON address the resource was for.
  • For account questions, write from the email address on the account.

Businesses and developers

For volume pricing, exchanges, payment processors and API questions, write to support@getgas.io. The API reference is public at getgas.io/api/v1/docs.

We will never

  • Ask for your private key or seed phrase.
  • Ask you to connect your wallet or sign anything to receive support.
  • Write to you first from another domain or offer to sell Energy in private messages.