Contact

Last updated October 6, 2026Message our Telegram support bot @getgas_helpbot (https://t.me/getgas_helpbot). A person reads every message.

To help us answer quickly, include

  • The order number, or the invoice link.
  • The transaction hash, if you paid on-chain.
  • The TRON address the resource was for.
  • For account questions, the email address on the account.

Businesses and developers

For volume pricing, exchanges, payment processors and API questions, message our Telegram support bot @getgas_helpbot (https://t.me/getgas_helpbot). The API reference is public at getgas.io/developers/docs, and as Markdown at getgas.io/api/v1/docs.

We will never

  • Ask for your private key or seed phrase.
  • Ask you to connect your wallet or sign anything to receive support.
  • Message you first, or offer to sell Energy in private messages. Our only support channel is the bot above.