Last updated September 29, 2026You pay for resources that are delivered. When something is not delivered, you get your money back.
Refunded automatically
An order paid from your balance that the network refuses: the full amount returns to your balance at once.
The difference when the final price of a delivered order is lower than the price charged when it was placed.
An address activation the network refuses.
Checked by a person
An order whose delivery was not confirmed. It stays charged while we check the address on-chain, then it is either marked delivered or refunded in full.
An invoice paid late, paid short or paid twice. Write to us with the invoice link and the transaction hash; since the payment came from an address we cannot identify, we return it only to an address you confirm.
Not refunded
Energy or Bandwidth that was delivered but not used before the rental period ended.
A delegation to an address you entered by mistake: it was delivered as ordered.
Deliveries already made by an automation you had not paused.
Funds sent on another network or in a currency we do not accept, where they cannot be recovered.
Your balance
Money on your balance does not expire. To withdraw an unused balance, write to support@getgas.io from the address on the account and tell us the TRON address to send it to.
How to ask
Write to support@getgas.io with the order number or invoice link and, if you paid on-chain, the transaction hash.